Is there is a guarantee for the purity of silver?
The best we can do for your satisfaction is get a BIS hallmark on the jewellery before shipping. A charge of $2 (Rs 150) per piece shall apply. A necklace set has 3 pieces so the charge shall be $6 (Rs 450) for a set. A BIS hallmarking centre stamps the piece with a laser hallmark but does not issue a certificate. But, as you might be aware, because it is easier and cheaper to get a fake hallmark, for your satisfaction we recommend that you hallmark the item on receipt. If the item fails the hallmark test and you can satisfactorily prove it to us, you retain the item and we shall refund the payment.
What is the quality of stones used in the jewellery?
All the pearls used for setting are genuine chinese freshwater cultured pearls. The pearls in hangings or stringing too. They retain their look for life unless mishandled. In same cases we may use swaroski crystal pearls. For color stones, you have the option to get your jewelry made with real rubies, emeralds, pearls, turquoises, corals etc but that will obviously increase the prices significantly. The default option in the case of gold plated silver is synthetic stones. The synthetic stones we use are of good quality with good color and lustre. They do not fade over time or cause any skin irritations.
How long does it take to make?
A product's lead time is typically determined by its size and intricacy. In general it shall take about 2-3 weeks to make a product. A custom design could take upto 4 weeks.
How long does it take in transit?
As per the current scenario, it takes 2-7 days within India. For international shipping it will take between 8-10 days.
What is the shipping policy?
Shipping within india is free. International shipping will cost around $35 for a standard parcel that weights upto 500gms in gross weight.
Do we customise ?
Yes, we are happy to entertain custom and personalised orders. Having a dedicated in house manufacturing system allows us customisation in not just design but setting stones’ color layout. Example, a 3 inch tall earring in pearl and turquoise combination with a bombay screw can be customised to a 2 inch size in pearl and red combination in a push-pull closure.
Please also be advised that we would prefer to make a customised design that we believe can be made multiple times. A one off customisation on a totally new design will be priced significantly higher than regular products because of the associated cost to manufacture a handmade piece for the first time.
How to take care of your jewellery?
Storage: Store in a sealed packet / ziplock.
Avoid from: Humidity, water, perfumes, extreme temperature and anything acidic. Washing with soapy water and blow drying once or twice is fine to get rid of any dirt, but should not be done too many times
Handle with care: Jewellery is a delicate item and needs to be handled with care. Don't pull it or bang it. We wont replace broken jewellery but will be happy to repair if possible.
Re-polishing: We have an in house, state of the art, gold plating set up. The gold polish would not fade away unless due care is not taken. After sometime (say the 50th wear or so) your gold plated jewellery may need re-polishing. You have the option of getting it done from your local jeweller or from us at an extra cost. Sending your jewelry for repolish is just like sending a jacket for dry cleaning. The underlying base metal being 92.5% silver does not tarnish much unlike brass,hence repolish can be done any number of times. Our jewelry is indeed meant to last generations.
Silver Oxidisation: All products of silver oxidise when exposed to atmosphere. The higher the purity of silver, lower are the copper contents and hence lower is the tarnish. You can use silver wipes or such a solution bath to get the shine and finish back on silver finished products.
Colors of the products , are they accurate ?
We are meeting here at our online store. We make sure that images are as real as possible without any special effects. But colors slightly vary on various screens ( mobiles / laptops / desktops ). Most creations are handmade and so they might slightly differ from the image. Natural stones have shade difference too as rarely do two stones look alike perfectly.
Dimensions of the product , are they mentioned ?
We try to depict the size of a piece as clearly as possible and for most of the products, sizes will be mentioned in detail. Please refer to the size and description section on the product specific pages that get opened after you click on the product image. If you do not see size details or have any queries around the size, please reach out to us before confirming the order and we will help you with the exact size details at the earliest possible.
If you could not reach out to us
In case your call goes unanswered for multiple times please write to us at email@example.com with your name and number and we will call you back. Sometimes it gets practically difficult to handle calls at peak hours. We hope to get bigger and have a dedicated helpline team real soon.
Prices would be same for one and all.